I’m not getting a response for a new account or I have a renewal problem!

Sun, Mar 24, 2013

If you’ve submitted a request for a new account and have not received a response within 12 hours, it’s likely your email provider is marking emails from raidhub.com as spam. Try sending another request with a different email address, or email sales@raidhub.com directly. You may have typo’d your email address and it is bouncing back. […]

Crashing with Out of Memory Error?

Tue, Feb 5, 2013

Update on this bug: I have finally experienced this and have a crash dump for it. It does not look like a driver/video card problem, but a WPF bug. I’m going to recode the alert window to remove some smoothing optimization which appear to be the culprit. The added code made the DX Overlays “clearer” […]

Help! It’s not doing anything!

Sat, Jan 14, 2012

The most common issue is getting the log file setup correctly, the second is UAC (User Account Control).  First, if you have UAC enabled, make sure you run Raid Hub as administrator.  It needs permission to read the logfiles under your EQ2 installation directory. Next… Here’s how to make sure your logging is configured so Raid […]

Where are the Raid Hub XML files stored locally?

Sat, Jan 14, 2012

You will find the client and hub based XML files cached locally in the installations directory of Raid Hub. NOTE: For 32-bit Operating Systems, Raid Hub is installed in C:\Program Files\Raid Hub Client Your client triggers and spell timers are stored here: C:\Program Files (x86)\Raid Hub Client\config\client\ Hub based files are cached here: C:\Program Files […]

Do I need a Server?

Wed, Aug 24, 2011

You do not need a server to run Raid Hub.   All of the timers and triggers will work if they are configured as “Client” sourced.  Chat, Shared Timers/Triggers/Parses/etc will not function.  

Does Raid Hub cause lag?

Wed, Aug 24, 2011

Raid Hub should not cause any lag with a decent gaming PC.  It uses roughly 50MB of RAM, but does considerable work reading and parsing your log file.  On lower-end machines the client may not be usable due CPU and Disk I/O. Performance improvements are constantly being made to reduce the impact of running Raid […]

Where does the Raid Hub Server live?

Wed, Aug 24, 2011

Raid Hub Server runs in the Microsoft Azure Cloud.  It is geographically located in the Central-US. We can easily run servers around the world to better serve your geographical location.  Let us know if you prefer another location to reduce latency.